Administrative Services Managers
Plan, direct, or coordinate one or more administrative services of an organization, such as records and information management, mail distribution, and other office support services.
Most important skills
- Reading Comprehension
- Active Listening
- Time Management
- Speaking
- Writing
- Critical Thinking
- Coordination
- Negotiation
Key knowledge
- Customer and Personal Service
- Administration and Management
- English Language
- Administrative
- Personnel and Human Resources
- Computers and Electronics
- Public Safety and Security
- Mathematics
What the work involves
- Communicate with and provide guidance for external vendors and service providers to ensure the organization, department, or work unit's business needs are met.
- Develop operational standards and procedures for the work unit or department.
- Establish work procedures or schedules to organize the daily work of administrative staff.
- Learn to operate new office technologies as they are developed and implemented.
- Manage paper or electronic filing systems by recording information, updating paperwork, or maintaining documents, such as attendance records or correspondence.
- Meet with other departmental leaders to establish organizational goals, strategic plans, and objectives, as well as make decisions about personnel, resources, and space or equipment needs.
- Oversee payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
- Read through contracts, regulations, and procedural guidelines to ensure comprehension and compliance.
Strongest interest areas (O*NET): Enterprising, Conventional, Social.
Qualifications and licensing
- Most common education
- High School Diploma or the equivalent (such as a GED) (33.6% of respondents)
- Related experience
- Over 2 years, up to and including 4 years (31.2%)
- On-the-job training
- Over 1 month, up to and including 3 months (48.3%)
- Preparation level
- O*NET job zone 3: Job Zone Three: Medium Preparation Needed
- Licensing
- Not yet verified. Check your state licensing board.
Check before planning
- Licensing for Administrative Services Managers is not yet verified for any state: check the state licensing board before planning.
Limits
- Distributions show what current workers or occupational experts report, not legal minimums.
- Requirements vary by employer and state; time to qualify is not estimated.
Source: O*NET 31.0 Database (USDOL/ETA, CC BY 4.0); BLS Employment Projections · dataset 2026.10.8 · method e3-qualification-1.0.0
Work environment
How the typical conditions of this occupation compare with 911 occupations in O*NET (very low = the lowest fifth).
Levels are relative. Most occupations involve a lot of contact with people, for example, so “very low” can still mean regular contact; the last column shows what workers actually reported.
| Condition | Level | Compared with other occupations | Most common answer (O*NET survey) |
|---|---|---|---|
| Contact with others | Moderate | Higher on contact with others than 59% of occupations compared | 55% of surveyed respondents chose “Constant contact with others” |
| Dealing with the public | High | Higher on dealing with the public than 77% of occupations compared | 49% of surveyed respondents chose “Extremely important” |
| Teamwork | High | Higher on teamwork than 77% of occupations compared | 60% of surveyed respondents chose “Extremely important” |
| Freedom to make decisions | Moderate | Lower on freedom to make decisions than 51% of occupations compared | 54% of surveyed respondents chose “A lot of freedom” |
| Time pressure | Low | Lower on time pressure than 63% of occupations compared | 55% of surveyed respondents chose “Once a week or more but not every day” |
| Conflict situations | High | Higher on conflict situations than 74% of occupations compared | 38% of surveyed respondents chose “Once a month or more but not every week” |
| Dealing with unpleasant or angry people | High | Higher on dealing with unpleasant or angry people than 66% of occupations compared | 34% of surveyed respondents chose “Once a month or more but not every week” |
| Consequence of error | Low | Lower on consequence of error than 61% of occupations compared | 28% of surveyed respondents chose “Not serious at all” |
Work-pressure profile
- Time pressure: low
- Conflict situations: high
- Dealing with unpleasant or angry people: high
- Consequence of error: low
Each part is shown on its own. There is no combined stress score, and conditions vary by employer and role.
Full answer distributions
Contact with others
- No contact with others: 0%
- Occasional contact with others: 2.56%
- Contact with others about half the time: 0%
- Contact with others most of the time: 42.04%
- Constant contact with others: 55.4%
n = 45, Incumbent 07/2017
Dealing with the public
- Not important at all: 4.3%
- Fairly important: 4.22%
- Important: 15.76%
- Very important: 26.59%
- Extremely important: 49.12%
n = 44, Incumbent 07/2017
Teamwork
- Not important at all: 0%
- Fairly important: 0%
- Important: 3.55%
- Very important: 36.02%
- Extremely important: 60.43%
n = 44, Incumbent 07/2017
Freedom to make decisions
- No freedom: 5.82%
- Very little freedom: 5.56%
- Limited freedom: 13.5%
- Some freedom: 20.79%
- A lot of freedom: 54.32%
n = 44, Incumbent 07/2017
Time pressure
- Never: 0%
- Once a year or more but not every month: 11%
- Once a month or more but not every week: 21.2%
- Once a week or more but not every day: 55.07%
- Every day: 12.72%
n = 45, Incumbent 07/2017
Conflict situations
- Never: 0%
- Once a year or more but not every month: 22.21%
- Once a month or more but not every week: 38.01%
- Once a week or more but not every day: 37.08%
- Every day: 2.7%
n = 45, Incumbent 07/2017
Dealing with unpleasant or angry people
- Never: 2.2%
- Once a year or more but not every month: 27.8%
- Once a month or more but not every week: 34.01%
- Once a week or more but not every day: 31.45%
- Every day: 4.53%
n = 45, Incumbent 07/2017
Consequence of error
- Not serious at all: 27.51%
- Fairly serious: 14.96%
- Serious: 21.7%
- Very serious: 24.5%
- Extremely serious: 11.34%
n = 45, Incumbent 07/2017
Is this career right for me? Find jobs with conditions you prefer
Where people with this background could move
- Analyze
Postmasters and Mail Superintendents
Closeness 94/100 · job zone -1
- Analyze
First-Line Supervisors of Office and Administrative Support Workers
Closeness 94/100
- Analyze
General and Operations Managers
Closeness 94/100 · job zone +1
- Analyze
Property, Real Estate, and Community Association Managers
Closeness 94/100 · job zone +1
- Analyze
Project Management Specialists
Closeness 93/100 · job zone +1
- Analyze
First-Line Supervisors of Non-Retail Sales Workers
Closeness 93/100 · job zone +1
Find more alternativesCompare skills with another job
O*NET-SOC 11-3012.00 · SOC 11-3012 (exact, high confidence) · dataset 2026.10.8