Concierges

Assist patrons at hotel, apartment, or office building with personal services. May take messages; arrange or give advice on transportation, business services, or entertainment; or monitor guest requests for housekeeping and maintenance.

Most important skills

Active Listening
Speaking
Social Perceptiveness
Service Orientation
Coordination
Reading Comprehension
Critical Thinking
Monitoring

Key knowledge

Customer and Personal Service
English Language
Administrative
Transportation
Administration and Management
Computers and Electronics
Public Safety and Security
Sales and Marketing

What the work involves

Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.
Make travel arrangements for sightseeing or other tours.
Receive, store, or deliver luggage or mail.
Perform office duties on a temporary basis when needed.
Pick up and deliver items or run errands for guests.
Carry out unusual requests, such as searching for hard-to-find items or arranging for exotic services, such as hot-air balloon rides.
Arrange for the replacement of items lost by travelers.
Arrange for interpreters or translators when patrons require such services.

Strongest interest areas (O*NET): Social, Enterprising, Conventional.

Qualifications and licensing

Most common education: High School Diploma or the equivalent (such as a GED) (45.5% of respondents)
Related experience: Over 6 months, up to and including 1 year (31.8%)
On-the-job training: Anything beyond short demonstration, up to and including 1 month (45.5%)
Preparation level: O*NET job zone 2: Job Zone 1-2: Very Little to Some Preparation Needed
Licensing: Not yet verified. Check your state licensing board.

Check before planning

Licensing for Concierges is not yet verified for any state: check the state licensing board before planning.

Limits

Distributions show what current workers or occupational experts report, not legal minimums.
Requirements vary by employer and state; time to qualify is not estimated.

Source: O*NET 31.0 Database (USDOL/ETA, CC BY 4.0); BLS Employment Projections · dataset 2026.10.8 · method e3-qualification-1.0.0

Work environment

How the typical conditions of this occupation compare with 911 occupations in O*NET (very low = the lowest fifth).

Levels are relative. Most occupations involve a lot of contact with people, for example, so “very low” can still mean regular contact; the last column shows what workers actually reported.

Rankings compare typical U.S. occupation-level work conditions; individual jobs and employers vary. Data: O*NET 31.0 Work Context and BLS wages (May 2025).
Condition	Level	Compared with other occupations	Most common answer (O*NET survey)
Contact with others	High	Higher on contact with others than 79% of occupations compared	77% of surveyed respondents chose “Constant contact with others”
Dealing with the public	Very high	Higher on dealing with the public than 82% of occupations compared	50% of surveyed respondents chose “Extremely important”
Teamwork	Low	Lower on teamwork than 71% of occupations compared	41% of surveyed respondents chose “Very important”
Freedom to make decisions	High	Higher on freedom to make decisions than 74% of occupations compared	50% of surveyed respondents chose “A lot of freedom”
Time pressure	Moderate	Lower on time pressure than 50% of occupations compared	41% of surveyed respondents chose “Every day”
Conflict situations	High	Higher on conflict situations than 71% of occupations compared	36% of surveyed respondents chose “Once a month or more but not every week”
Dealing with unpleasant or angry people	High	Higher on dealing with unpleasant or angry people than 74% of occupations compared	45% of surveyed respondents chose “Once a month or more but not every week”
Consequence of error	Very low	Lower on consequence of error than 93% of occupations compared	43% of surveyed respondents chose “Not serious at all”

Work-pressure profile

Time pressure: moderate
Conflict situations: high
Dealing with unpleasant or angry people: high
Consequence of error: very low

Each part is shown on its own. There is no combined stress score, and conditions vary by employer and role.

Full answer distributions