First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services
Directly supervise and coordinate activities of entertainment and recreation related workers.
Most important skills
- Speaking
- Social Perceptiveness
- Instructing
- Time Management
- Management of Personnel Resources
- Reading Comprehension
- Active Listening
- Critical Thinking
Key knowledge
- Customer and Personal Service
- Administration and Management
- English Language
- Personnel and Human Resources
- Administrative
- Education and Training
- Public Safety and Security
- Mathematics
What the work involves
- Analyze and record personnel or operational data and write related activity reports.
- Apply customer feedback to service improvement efforts.
- Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
- Collaborate with staff members to plan or develop programs of events or schedules of activities.
- Direct or coordinate the activities of entertainment and recreation related workers.
- Furnish customers with information on events or activities.
- Inform workers about interests or special needs of specific groups.
- Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
Strongest interest areas (O*NET): Enterprising, Conventional, Social.
Qualifications and licensing
- Most common education
- High School Diploma or the equivalent (such as a GED) (38.7% of expert ratings)
- Related experience
- Over 2 years, up to and including 4 years (34.2%)
- On-the-job training
- Over 1 month, up to and including 3 months (27.6%)
- Preparation level
- O*NET job zone 2: Job Zone 1-2: Very Little to Some Preparation Needed
- Licensing
- Not yet verified. Check your state licensing board.
Check before planning
- Licensing for First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services is not yet verified for any state: check the state licensing board before planning.
Limits
- Distributions show what current workers or occupational experts report, not legal minimums.
- Requirements vary by employer and state; time to qualify is not estimated.
Source: O*NET 31.0 Database (USDOL/ETA, CC BY 4.0); BLS Employment Projections · dataset 2026.10.8 · method e3-qualification-1.0.0
Work environment
How the typical conditions of this occupation compare with 911 occupations in O*NET (very low = the lowest fifth).
Levels are relative. Most occupations involve a lot of contact with people, for example, so “very low” can still mean regular contact; the last column shows what workers actually reported.
| Condition | Level | Compared with other occupations | Most common answer (O*NET survey) |
|---|---|---|---|
| Contact with others | Very high | Higher on contact with others than 89% of occupations compared | 86% of surveyed respondents chose “Constant contact with others” |
| Dealing with the public | Very high | Higher on dealing with the public than 91% of occupations compared | 75% of surveyed respondents chose “Extremely important” |
| Teamwork | Very high | Higher on teamwork than 98% of occupations compared | 93% of surveyed respondents chose “Extremely important” |
| Freedom to make decisions | High | Higher on freedom to make decisions than 64% of occupations compared | 44% of surveyed respondents chose “A lot of freedom” |
| Time pressure | Moderate | Lower on time pressure than 53% of occupations compared | 42% of surveyed respondents chose “Once a week or more but not every day” |
| Conflict situations | Very high | Higher on conflict situations than 91% of occupations compared | 36% of surveyed respondents chose “Once a month or more but not every week” |
| Dealing with unpleasant or angry people | Very high | Higher on dealing with unpleasant or angry people than 88% of occupations compared | 45% of surveyed respondents chose “Once a week or more but not every day” |
| Consequence of error | Low | Lower on consequence of error than 65% of occupations compared | 37% of surveyed respondents chose “Serious” |
Work-pressure profile
- Time pressure: moderate
- Conflict situations: very high
- Dealing with unpleasant or angry people: very high
- Consequence of error: low
Each part is shown on its own. There is no combined stress score, and conditions vary by employer and role.
Full answer distributions
Contact with others
- No contact with others: 0%
- Occasional contact with others: 0%
- Contact with others about half the time: 0.8%
- Contact with others most of the time: 13.23%
- Constant contact with others: 85.97%
n = 36, Incumbent 08/2026
Dealing with the public
- Not important at all: 0%
- Fairly important: 7.23%
- Important: 7.95%
- Very important: 9.74%
- Extremely important: 75.07%
n = 36, Incumbent 08/2026
Teamwork
- Not important at all: 0%
- Fairly important: 0%
- Important: 1.77%
- Very important: 5.54%
- Extremely important: 92.69%
n = 36, Incumbent 08/2026
Freedom to make decisions
- No freedom: 0%
- Very little freedom: 5.4%
- Limited freedom: 6.79%
- Some freedom: 43.4%
- A lot of freedom: 44.4%
n = 36, Incumbent 08/2026
Time pressure
- Never: 0%
- Once a year or more but not every month: 4.48%
- Once a month or more but not every week: 31.02%
- Once a week or more but not every day: 42.24%
- Every day: 22.26%
n = 36, Incumbent 08/2026
Conflict situations
- Never: 0.93%
- Once a year or more but not every month: 7.15%
- Once a month or more but not every week: 36.37%
- Once a week or more but not every day: 28.89%
- Every day: 26.66%
n = 36, Incumbent 08/2026
Dealing with unpleasant or angry people
- Never: 0.93%
- Once a year or more but not every month: 4.94%
- Once a month or more but not every week: 34.75%
- Once a week or more but not every day: 45.34%
- Every day: 14.04%
n = 36, Incumbent 08/2026
Consequence of error
- Not serious at all: 15.1%
- Fairly serious: 26.27%
- Serious: 37.34%
- Very serious: 18.37%
- Extremely serious: 2.92%
n = 36, Incumbent 08/2026
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O*NET-SOC 39-1014.00 · SOC 39-1014 (exact, high confidence) · dataset 2026.10.8