First-Line Supervisors of Gambling Services Workers
Directly supervise and coordinate activities of workers in assigned gambling areas. May circulate among tables, observe operations, and ensure that stations and games are covered for each shift. May verify and pay off jackpots. May reset slot machines after payoffs and make repairs or adjustments to slot machines or recommend removal of slot machines for repair. May plan and organize activities and services for guests in hotels/casinos.
Most important skills
- Monitoring
- Service Orientation
- Active Listening
- Speaking
- Reading Comprehension
- Critical Thinking
- Social Perceptiveness
- Time Management
Key knowledge
- Customer and Personal Service
- Mathematics
- English Language
- Administration and Management
- Computers and Electronics
- Education and Training
- Economics and Accounting
- Public Safety and Security
What the work involves
- Interview and hire workers.
- Train, supervise, schedule, and evaluate workers.
- Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
- Respond to and resolve patrons' complaints.
- Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.
- Perform minor repairs or make adjustments to slot machines, resolving problems such as machine tilts and coin jams.
- Monitor payment of hand-delivered jackpots to ensure promptness.
- Greet customers and ask about the quality of service they are receiving.
Strongest interest areas (O*NET): Enterprising, Conventional, Realistic.
Qualifications and licensing
- Most common education
- High School Diploma or the equivalent (such as a GED) (47.7% of respondents)
- Related experience
- Over 4 years, up to and including 6 years (24.2%)
- On-the-job training
- Anything beyond short demonstration, up to and including 1 month (26.6%)
- Preparation level
- O*NET job zone 2: Job Zone 1-2: Very Little to Some Preparation Needed
- Licensing
- Not yet verified. Check your state licensing board.
Check before planning
- Licensing for First-Line Supervisors of Gambling Services Workers is not yet verified for any state: check the state licensing board before planning.
Limits
- Distributions show what current workers or occupational experts report, not legal minimums.
- Requirements vary by employer and state; time to qualify is not estimated.
Source: O*NET 31.0 Database (USDOL/ETA, CC BY 4.0); BLS Employment Projections · dataset 2026.10.8 · method e3-qualification-1.0.0
Work environment
How the typical conditions of this occupation compare with 911 occupations in O*NET (very low = the lowest fifth).
Levels are relative. Most occupations involve a lot of contact with people, for example, so “very low” can still mean regular contact; the last column shows what workers actually reported.
| Condition | Level | Compared with other occupations | Most common answer (O*NET survey) |
|---|---|---|---|
| Contact with others | Very high | Higher on contact with others than 89% of occupations compared | 92% of surveyed respondents chose “Constant contact with others” |
| Dealing with the public | Very high | Higher on dealing with the public than 99% of occupations compared | 92% of surveyed respondents chose “Extremely important” |
| Teamwork | Very high | Higher on teamwork than 90% of occupations compared | 80% of surveyed respondents chose “Extremely important” |
| Freedom to make decisions | Very low | Lower on freedom to make decisions than 81% of occupations compared | 31% of surveyed respondents chose “Some freedom” |
| Time pressure | High | Higher on time pressure than 61% of occupations compared | 59% of surveyed respondents chose “Every day” |
| Conflict situations | Very high | Higher on conflict situations than 98% of occupations compared | 62% of surveyed respondents chose “Every day” |
| Dealing with unpleasant or angry people | Very high | Higher on dealing with unpleasant or angry people than 98% of occupations compared | 55% of surveyed respondents chose “Every day” |
| Consequence of error | High | Higher on consequence of error than 67% of occupations compared | 30% of surveyed respondents chose “Extremely serious” |
Work-pressure profile
- Time pressure: high
- Conflict situations: very high
- Dealing with unpleasant or angry people: very high
- Consequence of error: high
Each part is shown on its own. There is no combined stress score, and conditions vary by employer and role.
Full answer distributions
Contact with others
- No contact with others: 0%
- Occasional contact with others: 0%
- Contact with others about half the time: 6.51%
- Contact with others most of the time: 1.81%
- Constant contact with others: 91.68%
n = 29, Incumbent 08/2022
Dealing with the public
- Not important at all: 0%
- Fairly important: 0.23%
- Important: 0.95%
- Very important: 6.92%
- Extremely important: 91.9%
n = 28, Incumbent 08/2022
Teamwork
- Not important at all: 0%
- Fairly important: 0%
- Important: 6.74%
- Very important: 13.08%
- Extremely important: 80.18%
n = 29, Incumbent 08/2022
Freedom to make decisions
- No freedom: 3.93%
- Very little freedom: 13.6%
- Limited freedom: 21.72%
- Some freedom: 30.8%
- A lot of freedom: 29.95%
n = 29, Incumbent 08/2022
Time pressure
- Never: 6.28%
- Once a year or more but not every month: 18.04%
- Once a month or more but not every week: 3.96%
- Once a week or more but not every day: 13.05%
- Every day: 58.67%
n = 29, Incumbent 08/2022
Conflict situations
- Never: 8.32%
- Once a year or more but not every month: 3.87%
- Once a month or more but not every week: 1.23%
- Once a week or more but not every day: 24.56%
- Every day: 62.02%
n = 28, Incumbent 08/2022
Dealing with unpleasant or angry people
- Never: 3.94%
- Once a year or more but not every month: 0.36%
- Once a month or more but not every week: 1.64%
- Once a week or more but not every day: 39.55%
- Every day: 54.52%
n = 28, Incumbent 08/2022
Consequence of error
- Not serious at all: 6.57%
- Fairly serious: 22.73%
- Serious: suppressed by O*NET (low precision)
- Very serious: 13.44%
- Extremely serious: 30.28%
n = 28, Incumbent 08/2022
Is this career right for me? Find jobs with conditions you prefer
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O*NET-SOC 39-1013.00 · SOC 39-1013 (exact, high confidence) · dataset 2026.10.8