First-Line Supervisors of Office and Administrative Support Workers
Directly supervise and coordinate the activities of clerical and administrative support workers.
Most important skills
- Reading Comprehension
- Active Listening
- Speaking
- Monitoring
- Social Perceptiveness
- Coordination
- Critical Thinking
- Writing
Key knowledge
- Administration and Management
- Customer and Personal Service
- English Language
- Administrative
- Computers and Electronics
- Personnel and Human Resources
- Economics and Accounting
- Education and Training
What the work involves
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
- Train or instruct employees in job duties or company policies or arrange for training to be provided.
- Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
- Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
Strongest interest areas (O*NET): Enterprising, Conventional, Social.
Qualifications and licensing
- Most common education
- Bachelor's Degree (45.2% of respondents)
- Related experience
- Over 4 years, up to and including 6 years (43.8%)
- On-the-job training
- Over 6 months, up to and including 1 year (40.1%)
- Preparation level
- O*NET job zone 3: Job Zone Three: Medium Preparation Needed
- Licensing
- Not yet verified. Check your state licensing board.
Check before planning
- Licensing for First-Line Supervisors of Office and Administrative Support Workers is not yet verified for any state: check the state licensing board before planning.
Limits
- Distributions show what current workers or occupational experts report, not legal minimums.
- Requirements vary by employer and state; time to qualify is not estimated.
Source: O*NET 31.0 Database (USDOL/ETA, CC BY 4.0); BLS Employment Projections · dataset 2026.10.8 · method e3-qualification-1.0.0
Work environment
How the typical conditions of this occupation compare with 911 occupations in O*NET (very low = the lowest fifth).
Levels are relative. Most occupations involve a lot of contact with people, for example, so “very low” can still mean regular contact; the last column shows what workers actually reported.
| Condition | Level | Compared with other occupations | Most common answer (O*NET survey) |
|---|---|---|---|
| Contact with others | High | Higher on contact with others than 77% of occupations compared | 74% of surveyed respondents chose “Constant contact with others” |
| Dealing with the public | High | Higher on dealing with the public than 73% of occupations compared | 60% of surveyed respondents chose “Extremely important” |
| Teamwork | High | Higher on teamwork than 74% of occupations compared | 60% of surveyed respondents chose “Extremely important” |
| Freedom to make decisions | Low | Lower on freedom to make decisions than 61% of occupations compared | 39% of surveyed respondents chose “A lot of freedom” |
| Time pressure | High | Higher on time pressure than 65% of occupations compared | 37% of surveyed respondents chose “Once a week or more but not every day” |
| Conflict situations | Very high | Higher on conflict situations than 83% of occupations compared | 41% of surveyed respondents chose “Once a month or more but not every week” |
| Dealing with unpleasant or angry people | High | Higher on dealing with unpleasant or angry people than 69% of occupations compared | 48% of surveyed respondents chose “Once a month or more but not every week” |
| Consequence of error | Moderate | Lower on consequence of error than 53% of occupations compared | 34% of surveyed respondents chose “Serious” |
Work-pressure profile
- Time pressure: high
- Conflict situations: very high
- Dealing with unpleasant or angry people: high
- Consequence of error: moderate
Each part is shown on its own. There is no combined stress score, and conditions vary by employer and role.
Full answer distributions
Contact with others
- No contact with others: 0%
- Occasional contact with others: 0%
- Contact with others about half the time: 4.18%
- Contact with others most of the time: 21.95%
- Constant contact with others: 73.87%
n = 46, Incumbent 07/2015
Dealing with the public
- Not important at all: 15.18%
- Fairly important: 4.71%
- Important: 5.07%
- Very important: 15.34%
- Extremely important: 59.7%
n = 46, Incumbent 07/2015
Teamwork
- Not important at all: 0%
- Fairly important: 0.06%
- Important: 7.17%
- Very important: 32.93%
- Extremely important: 59.84%
n = 46, Incumbent 07/2015
Freedom to make decisions
- No freedom: 2.48%
- Very little freedom: 7.16%
- Limited freedom: 13.64%
- Some freedom: 38%
- A lot of freedom: 38.72%
n = 44, Incumbent 07/2015
Time pressure
- Never: 0%
- Once a year or more but not every month: 0.79%
- Once a month or more but not every week: 28.25%
- Once a week or more but not every day: 37.34%
- Every day: 33.62%
n = 46, Incumbent 07/2015
Conflict situations
- Never: 0%
- Once a year or more but not every month: 17.92%
- Once a month or more but not every week: 41.19%
- Once a week or more but not every day: 19.64%
- Every day: 21.25%
n = 46, Incumbent 07/2015
Dealing with unpleasant or angry people
- Never: 2.42%
- Once a year or more but not every month: 19.13%
- Once a month or more but not every week: 47.56%
- Once a week or more but not every day: 22.4%
- Every day: 8.5%
n = 46, Incumbent 07/2015
Consequence of error
- Not serious at all: 8.33%
- Fairly serious: 29.18%
- Serious: 34.35%
- Very serious: 18.79%
- Extremely serious: 9.36%
n = 44, Incumbent 07/2015
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O*NET-SOC 43-1011.00 · SOC 43-1011 (exact, high confidence) · dataset 2026.10.8