First-Line Supervisors of Personal Service Workers
Supervise and coordinate activities of personal service workers.
Most important skills
- Active Listening
- Critical Thinking
- Speaking
- Social Perceptiveness
- Coordination
- Time Management
- Management of Personnel Resources
- Reading Comprehension
Key knowledge
- Customer and Personal Service
- English Language
- Administration and Management
- Public Safety and Security
- Psychology
- Personnel and Human Resources
- Education and Training
- Administrative
What the work involves
- Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
- Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
- Train workers in proper operational procedures and functions and explain company policies.
- Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
- Meet with managers or other supervisors to stay informed of changes affecting operations.
- Inform workers about interests or special needs of specific groups.
- Resolve customer complaints regarding worker performance or services rendered.
- Requisition necessary supplies, equipment, or services.
Strongest interest areas (O*NET): Enterprising, Conventional, Social.
Qualifications and licensing
- Most common education
- Associate's Degree or other 2-year degree (47.8% of respondents)
- Related experience
- Over 2 years, up to and including 4 years (67.6%)
- On-the-job training
- Over 1 month, up to and including 3 months (53.8%)
- Preparation level
- O*NET job zone 3: Job Zone Three: Medium Preparation Needed
- Licensing
- Not yet verified. Check your state licensing board.
Check before planning
- Licensing for First-Line Supervisors of Personal Service Workers is not yet verified for any state: check the state licensing board before planning.
Limits
- Distributions show what current workers or occupational experts report, not legal minimums.
- Requirements vary by employer and state; time to qualify is not estimated.
Source: O*NET 31.0 Database (USDOL/ETA, CC BY 4.0); BLS Employment Projections · dataset 2026.10.8 · method e3-qualification-1.0.0
Work environment
How the typical conditions of this occupation compare with 911 occupations in O*NET (very low = the lowest fifth).
Levels are relative. Most occupations involve a lot of contact with people, for example, so “very low” can still mean regular contact; the last column shows what workers actually reported.
| Condition | Level | Compared with other occupations | Most common answer (O*NET survey) |
|---|---|---|---|
| Contact with others | Very high | Higher on contact with others than 99% of occupations compared | 100% of surveyed respondents chose “Constant contact with others” |
| Dealing with the public | High | Higher on dealing with the public than 73% of occupations compared | — |
| Teamwork | Very high | Higher on teamwork than 94% of occupations compared | 83% of surveyed respondents chose “Extremely important” |
| Freedom to make decisions | Very high | Higher on freedom to make decisions than 85% of occupations compared | — |
| Time pressure | Very high | Higher on time pressure than 87% of occupations compared | — |
| Conflict situations | Very high | Higher on conflict situations than 89% of occupations compared | — |
| Dealing with unpleasant or angry people | Very high | Higher on dealing with unpleasant or angry people than 90% of occupations compared | — |
| Consequence of error | High | Higher on consequence of error than 78% of occupations compared | — |
Work-pressure profile
- Time pressure: very high
- Conflict situations: very high
- Dealing with unpleasant or angry people: very high
- Consequence of error: high
Each part is shown on its own. There is no combined stress score, and conditions vary by employer and role.
Full answer distributions
Contact with others
- No contact with others: 0%
- Occasional contact with others: 0%
- Contact with others about half the time: 0%
- Contact with others most of the time: 0%
- Constant contact with others: 100%
n = 16, Incumbent 08/2024
Dealing with the public
- Not important at all: 0%
- Fairly important: suppressed by O*NET (low precision)
- Important: 0%
- Very important: 2.98%
- Extremely important: suppressed by O*NET (low precision)
n = 15, Incumbent 08/2024
Teamwork
- Not important at all: 0%
- Fairly important: 0%
- Important: 0%
- Very important: 17.19%
- Extremely important: 82.81%
n = 16, Incumbent 08/2024
Freedom to make decisions
- No freedom: 0%
- Very little freedom: 0%
- Limited freedom: 1.9%
- Some freedom: suppressed by O*NET (low precision)
- A lot of freedom: suppressed by O*NET (low precision)
n = 16, Incumbent 08/2024
Time pressure
- Never: 1.9%
- Once a year or more but not every month: 1.36%
- Once a month or more but not every week: suppressed by O*NET (low precision)
- Once a week or more but not every day: 18.12%
- Every day: suppressed by O*NET (low precision)
n = 16, Incumbent 08/2024
Conflict situations
- Never: 0%
- Once a year or more but not every month: suppressed by O*NET (low precision)
- Once a month or more but not every week: 14.42%
- Once a week or more but not every day: suppressed by O*NET (low precision)
- Every day: 8.53%
n = 16, Incumbent 08/2024
Dealing with unpleasant or angry people
- Never: 0%
- Once a year or more but not every month: 0%
- Once a month or more but not every week: 29.4%
- Once a week or more but not every day: suppressed by O*NET (low precision)
- Every day: 6.63%
n = 16, Incumbent 08/2024
Consequence of error
- Not serious at all: 1.46%
- Fairly serious: 31.09%
- Serious: 3.47%
- Very serious: suppressed by O*NET (low precision)
- Extremely serious: suppressed by O*NET (low precision)
n = 16, Incumbent 08/2024
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O*NET-SOC 39-1022.00 · SOC 39-1022 (exact, high confidence) · dataset 2026.10.8