Interviewers, Except Eligibility and Loan
Interview persons by telephone, mail, in person, or by other means for the purpose of completing forms, applications, or questionnaires. Ask specific questions, record answers, and assist persons with completing form. May sort, classify, and file forms.
Most important skills
- Active Listening
- Speaking
- Reading Comprehension
- Social Perceptiveness
- Writing
- Critical Thinking
- Service Orientation
- Time Management
Key knowledge
- Customer and Personal Service
- English Language
- Administrative
- Computers and Electronics
- Mathematics
- Administration and Management
- Communications and Media
- Personnel and Human Resources
What the work involves
- Ask questions in accordance with instructions to obtain various specified information, such as person's name, address, age, religious preference, or state of residency.
- Identify and resolve inconsistencies in interviewees' responses by means of appropriate questioning or explanation.
- Compile, record, and code results or data from interview or survey, using computer or specified form.
- Review data obtained from interview for completeness and accuracy.
- Assist individuals in filling out applications or questionnaires.
- Ensure payment for services by verifying benefits with the person's insurance provider or working out financing options.
- Identify and report problems in obtaining valid data.
- Perform patient services, such as answering the telephone or assisting patients with financial or medical questions.
Strongest interest areas (O*NET): Conventional, Social, Enterprising.
Qualifications and licensing
- Most common education
- High School Diploma or the equivalent (such as a GED) (42.4% of respondents)
- Related experience
- Over 1 year, up to and including 2 years (44.5%)
- On-the-job training
- Over 1 month, up to and including 3 months (42.6%)
- Preparation level
- O*NET job zone 3: Job Zone Three: Medium Preparation Needed
- Licensing
- Not yet verified. Check your state licensing board.
Check before planning
- Licensing for Interviewers, Except Eligibility and Loan is not yet verified for any state: check the state licensing board before planning.
Limits
- Distributions show what current workers or occupational experts report, not legal minimums.
- Requirements vary by employer and state; time to qualify is not estimated.
Source: O*NET 31.0 Database (USDOL/ETA, CC BY 4.0); BLS Employment Projections · dataset 2026.10.8 · method e3-qualification-1.0.0
Work environment
How the typical conditions of this occupation compare with 911 occupations in O*NET (very low = the lowest fifth).
Levels are relative. Most occupations involve a lot of contact with people, for example, so “very low” can still mean regular contact; the last column shows what workers actually reported.
| Condition | Level | Compared with other occupations | Most common answer (O*NET survey) |
|---|---|---|---|
| Contact with others | Very high | Higher on contact with others than 99% of occupations compared | 100% of surveyed respondents chose “Constant contact with others” |
| Dealing with the public | Very high | Higher on dealing with the public than 85% of occupations compared | 66% of surveyed respondents chose “Extremely important” |
| Teamwork | Very high | Higher on teamwork than 99% of occupations compared | 96% of surveyed respondents chose “Extremely important” |
| Freedom to make decisions | Low | Lower on freedom to make decisions than 78% of occupations compared | 45% of surveyed respondents chose “A lot of freedom” |
| Time pressure | High | Higher on time pressure than 76% of occupations compared | 68% of surveyed respondents chose “Every day” |
| Conflict situations | Very high | Higher on conflict situations than 93% of occupations compared | — |
| Dealing with unpleasant or angry people | Very high | Higher on dealing with unpleasant or angry people than 93% of occupations compared | — |
| Consequence of error | Very low | Lower on consequence of error than 80% of occupations compared | — |
Work-pressure profile
- Time pressure: high
- Conflict situations: very high
- Dealing with unpleasant or angry people: very high
- Consequence of error: very low
Each part is shown on its own. There is no combined stress score, and conditions vary by employer and role.
Full answer distributions
Contact with others
- No contact with others: 0%
- Occasional contact with others: 0%
- Contact with others about half the time: 0%
- Contact with others most of the time: 0%
- Constant contact with others: 100%
n = 21, Incumbent 08/2021
Dealing with the public
- Not important at all: 0%
- Fairly important: 6.64%
- Important: 16.57%
- Very important: 10.52%
- Extremely important: 66.26%
n = 21, Incumbent 08/2021
Teamwork
- Not important at all: 0%
- Fairly important: 0.37%
- Important: 3.54%
- Very important: 0%
- Extremely important: 96.09%
n = 21, Incumbent 08/2021
Freedom to make decisions
- No freedom: 15.71%
- Very little freedom: 2.68%
- Limited freedom: 16.79%
- Some freedom: 19.4%
- A lot of freedom: 45.42%
n = 21, Incumbent 08/2021
Time pressure
- Never: 6.85%
- Once a year or more but not every month: 4.09%
- Once a month or more but not every week: 20.08%
- Once a week or more but not every day: 0.52%
- Every day: 68.46%
n = 20, Incumbent 08/2021
Conflict situations
- Never: 16.99%
- Once a year or more but not every month: 4.13%
- Once a month or more but not every week: 6.64%
- Once a week or more but not every day: suppressed by O*NET (low precision)
- Every day: suppressed by O*NET (low precision)
n = 21, Incumbent 08/2021
Dealing with unpleasant or angry people
- Never: 0%
- Once a year or more but not every month: 12.66%
- Once a month or more but not every week: 18.4%
- Once a week or more but not every day: 27.73%
- Every day: suppressed by O*NET (low precision)
n = 21, Incumbent 08/2021
Consequence of error
- Not serious at all: 17%
- Fairly serious: suppressed by O*NET (low precision)
- Serious: 17.33%
- Very serious: 16.79%
- Extremely serious: 0.17%
n = 21, Incumbent 08/2021
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O*NET-SOC 43-4111.00 · SOC 43-4111 (exact, high confidence) · dataset 2026.10.8