Ushers, Lobby Attendants, and Ticket Takers
Assist patrons at entertainment events by performing duties, such as collecting admission tickets and passes from patrons, assisting in finding seats, searching for lost articles, and helping patrons locate such facilities as restrooms and telephones.
Most important skills
- Active Listening
- Speaking
- Social Perceptiveness
- Coordination
- Service Orientation
- Reading Comprehension
- Critical Thinking
- Monitoring
Key knowledge
- Customer and Personal Service
- English Language
- Sales and Marketing
- Mathematics
- Computers and Electronics
- Public Safety and Security
- Administrative
- Administration and Management
What the work involves
- Greet patrons attending entertainment events.
- Examine tickets or passes to verify authenticity, using criteria such as color or date issued.
- Guide patrons to exits or provide other instructions or assistance in case of emergency.
- Maintain order and ensure adherence to safety rules.
- Provide assistance with patrons' special needs, such as helping those with wheelchairs.
- Refuse admittance to undesirable persons or persons without tickets or passes.
- Settle seating disputes or help solve other customer concerns.
- Search for lost articles or for parents of lost children.
Strongest interest areas (O*NET): Conventional, Social, Enterprising.
Qualifications and licensing
- Most common education
- Less than a High School Diploma (53% of expert ratings)
- Related experience
- None (75.3%)
- On-the-job training
- Anything beyond short demonstration, up to and including 1 month (44.2%)
- Preparation level
- O*NET job zone 2: Job Zone 1-2: Very Little to Some Preparation Needed
- Licensing
- Not yet verified. Check your state licensing board.
Check before planning
- Licensing for Ushers, Lobby Attendants, and Ticket Takers is not yet verified for any state: check the state licensing board before planning.
Limits
- Distributions show what current workers or occupational experts report, not legal minimums.
- Requirements vary by employer and state; time to qualify is not estimated.
Source: O*NET 31.0 Database (USDOL/ETA, CC BY 4.0); BLS Employment Projections · dataset 2026.10.8 · method e3-qualification-1.0.0
Work environment
How the typical conditions of this occupation compare with 911 occupations in O*NET (very low = the lowest fifth).
Levels are relative. Most occupations involve a lot of contact with people, for example, so “very low” can still mean regular contact; the last column shows what workers actually reported.
| Condition | Level | Compared with other occupations | Most common answer (O*NET survey) |
|---|---|---|---|
| Contact with others | Very high | Higher on contact with others than 93% of occupations compared | 90% of surveyed respondents chose “Constant contact with others” |
| Dealing with the public | Very high | Higher on dealing with the public than 96% of occupations compared | 78% of surveyed respondents chose “Extremely important” |
| Teamwork | High | Higher on teamwork than 79% of occupations compared | 66% of surveyed respondents chose “Extremely important” |
| Freedom to make decisions | Very low | Lower on freedom to make decisions than 85% of occupations compared | 43% of surveyed respondents chose “Some freedom” |
| Time pressure | Very low | Lower on time pressure than 96% of occupations compared | 26% of surveyed respondents chose “Never” |
| Conflict situations | Low | Lower on conflict situations than 60% of occupations compared | 34% of surveyed respondents chose “Once a year or more but not every month” |
| Dealing with unpleasant or angry people | High | Higher on dealing with unpleasant or angry people than 73% of occupations compared | 45% of surveyed respondents chose “Once a week or more but not every day” |
| Consequence of error | Low | Lower on consequence of error than 74% of occupations compared | 53% of surveyed respondents chose “Fairly serious” |
Work-pressure profile
- Time pressure: very low
- Conflict situations: low
- Dealing with unpleasant or angry people: high
- Consequence of error: low
Each part is shown on its own. There is no combined stress score, and conditions vary by employer and role.
Full answer distributions
Contact with others
- No contact with others: 0%
- Occasional contact with others: 0%
- Contact with others about half the time: 0%
- Contact with others most of the time: 9.69%
- Constant contact with others: 90.31%
n = 19, Incumbent 08/2026
Dealing with the public
- Not important at all: 0%
- Fairly important: 0%
- Important: 3.27%
- Very important: 18.92%
- Extremely important: 77.81%
n = 20, Incumbent 08/2026
Teamwork
- Not important at all: 0%
- Fairly important: 0%
- Important: 6.86%
- Very important: 26.94%
- Extremely important: 66.2%
n = 19, Incumbent 08/2026
Freedom to make decisions
- No freedom: 0%
- Very little freedom: 4.71%
- Limited freedom: 41.79%
- Some freedom: 43.26%
- A lot of freedom: 10.24%
n = 20, Incumbent 08/2026
Time pressure
- Never: 26.17%
- Once a year or more but not every month: 17.15%
- Once a month or more but not every week: 23.6%
- Once a week or more but not every day: 9.01%
- Every day: 24.07%
n = 20, Incumbent 08/2026
Conflict situations
- Never: 13.09%
- Once a year or more but not every month: 33.59%
- Once a month or more but not every week: 24.73%
- Once a week or more but not every day: 28.59%
- Every day: 0%
n = 20, Incumbent 08/2026
Dealing with unpleasant or angry people
- Never: 9.82%
- Once a year or more but not every month: 9.23%
- Once a month or more but not every week: 31.32%
- Once a week or more but not every day: 44.93%
- Every day: 4.71%
n = 20, Incumbent 08/2026
Consequence of error
- Not serious at all: 15.61%
- Fairly serious: 52.53%
- Serious: 13.31%
- Very serious: 4.73%
- Extremely serious: 13.83%
n = 20, Incumbent 08/2026
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O*NET-SOC 39-3031.00 · SOC 39-3031 (exact, high confidence) · dataset 2026.10.8